About Us:

At Scale, our mission is to accelerate the development of Machine Learning and AI applications across multiple markets. Our first product is a suite of APIs that allow AI teams to generate high-quality ground truth data. Our customers include Alphabet (Google), Waymo, Zoox, Lyft, Pinterest, Airbnb, nuTonomy, and many more

About the Role:

As Scale's Community Manager, you'll build and lead a small team devoted to ensuring that Scale effectively supports and learns from community of labelers. This is truly a wide-ranging role — spanning everything from defining and analyzing metrics, to crafting high-level strategy, to informing product, to leading a team. You will be responsible for shaping the future of how Scale engages with our labeler community, and in doing so generate critical insights for consumption across the company. The ideal candidate is scrappy, analytical, doggedly outcome focused, empathetic, and above all a leader who gets and inspires results.

You Will:
  • Grow, motivate, and lead a team of community operations managers
  • Derive valuable insights from our labeler community. Partner with products team to take actions on those changes
  • Improve effectiveness and engagement for tens of thousands of people worldwide
  • Drive analysis and define metrics to help ensure we're maintaining meaningful coverage ratios
  • Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy
Ideally You'd Have:
  • 4+ years of industry experience in a scrappy, operational role
  • Experience leading and growing teams
  • A mix of IC (analytical, planning, process building) and leadership (team building, hiring, management) experience
  • An entrepreneurial mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
  • An empathetic, human-centric approach to management; you have a history of getting results and building strong culture at the same time
  • An adaptable approach to problem solving that can flex for context, circumstance, and nuance