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Customer Support

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Availability

Support is available during our normal business hours: 9:00 AM - 5:00 PM Pacific Time Monday-Friday with the exception of major US holidays.

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Contacting Support

For Pro and Nucleus Customers: You can contact your Engagement Manager or Field Engineer for support on any quality / technical issues and they will help triage / connect you to the appropriate team for help. For Customers interested in learning more about Scale: Please contact sales@scale.com for more information!