IT Support Engineer - Argentina

Argentina
Full-time
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Scale is looking to grow our IT Services and Support team! We are looking for someone who is
excited by the opportunity to be part of a fast paced environment that pushes you to learn while
doing. This role needs to be great with people and strongly focused on automation. Ideally you
have been the sole IT person at a startup before and are excited by being an early member of
the team here at Scale. You will be someone who focuses on patterns and doesn’t like doing the
same thing twice. Your goal in this position is making people happy while creating simple and
repeatable solutions for all!

You will:

  • Provide IT assistance to all Scale employees for tasks including password resets, access requests, A/V help, etc.
  • Automate onboarding, offboarding, and access workflows for all Scaliens.
  • Provision & deprovision hardware, accounts, and set up and document all required access for new employees.
  • Work with functional teams and business leaders to ensure all standard profiles for new-hire access are kept up to date.
  • Promote best practices as established by Corporate IT and redirect inquiries as necessary to the secondary team.
  • Track, resolve or dispatch all issues in our ticketing system.
  • Administrate and integrate cloud services (e.g., Google Workspace, Azure AD/M365,Slack, Okta, Spoke/Jira, and many more).
  • Create and update technical documentation for internal IT teams and for Scale employees.
  • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?".
  • Live in CABA or its surroundings.
  • English Language Proficiency.

Ideally, You'd have:

  • 3+ years of IT experience.
  • Deep understanding of computer fundamentals and troubleshooting: hardware and
  • software (Mac, Windows) & cloud technologies (Slack, Zoom, Okta).
  • A positive attitude and excitement for building new processes and policies for a rapidly
  • growing organization.
  • Experience with Microsoft technologies (Azure AD, M365).
  • Experience working with remote teams and multiple offices, while using tools lack Slack
  • or Zoom to support them
  • Security and Compliance focused mindset.
About Us:
At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, GM, Samsung, Airbnb, NVIDIA, and many more. We’ve recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications. 

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.  

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

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