Scale RapidThe fastest way to production-quality labels.
Scale StudioLabeling infrastructure for your workforce.
Scale 3D Sensor FusionAdvanced annotations for LiDAR + RADAR data.
Scale ImageComprehensive annotations for images.
Scale VideoScalable annotations for video data.
Scale TextSophisticated annotations for text-based data.
Scale AudioAudio Annotation and Speech Annotation for NLP.
Scale MappingThe flexible solution to develop your own maps.
Scale NucleusThe mission control for your data
Scale ValidateCompare and understand your models
Scale LaunchShip and track your models in production
Scale Document AITemplate-free ML document processing
Scale Content UnderstandingManage content for better user experiences
Last Updated: August 25, 2021
Thanks for your interest in Scale AI, Inc. (“Scale,” “we,” or “us”) and our website scale.com, as well as our related websites (collectively, our “Site”). These terms and conditions, together with Scale’s Privacy Policy (together, these “Terms”), govern your access to and use of the Site, so please read everything carefully. These Terms expressly do not govern your access to or use of Scale’s Software Platform or Services, which are subject to the Scale Master Software and Services Agreement, the Scale End User Terms and Conditions, or other written agreement in place between you and Scale.
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Subject to your complete and ongoing compliance with these Terms, Scale hereby grants you a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide right to (a) access and use the Site, solely with supported browsers through the Internet for your own internal purposes. You may not permit the Site to be used by or for the benefit of unauthorized third parties. Nothing in these Terms will be construed to grant you any right to transfer or assign rights to access or use the Site. All rights not expressly granted to you are reserved by Scale and its licensors. You may not (i) modify or make derivative works based upon the Sites; (ii) reverse engineer the Site or access the Sites in order to (a) build a competitive product or service, or (b) build a product using similar features, functions, or graphics of the Sites, or © copy any features, functions, or graphics of the Sites. You further acknowledge and agree that, as between the parties, Scale owns all right, title, and interest in and to the Sites, including the visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Site, and all intellectual property rights therein.
If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Site (“Feedback”), then you hereby grant Scale an unrestricted, perpetual, irrevocable, non-exclusive, fully paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Sites and create other products and services.
The Site may include or incorporate third party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third Party Components”). Although the Site is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third Party Components under the applicable third-party licenses or to limit your use of the Third Party Components under those third party licenses. The Site may also contain links to third party websites. Such linked websites are not under Scale’s control, and Scale is not responsible for their content.
Scale does not control and does not have any obligation to monitor any content made available by third parties or the use of the Site by its users. You acknowledge and agree that Scale reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Site for operational or other purposes. If at any time Scale chooses to monitor the content, Scale still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy.
These Terms are effective beginning when you accept these Terms or first access or use the Site, and ending when terminated as described below. If you violate any provision of these Terms, your authorization to access the Site and these Terms automatically terminate. In addition, Scale may, at its sole discretion, terminate these Terms or suspend or terminate your access to the Site, at any time for any reason or no reason, with or without notice. You may terminate these Terms at any time by emailing legal@scale.com. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Site. Sections 2, 6, 7, 8, and 10 will survive.
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You may contact us by emailing us at legal@scale.com.
Scale AI, Inc. (“Scale”, “we”, or “us”) provides this Privacy Policy to inform you of our practices regarding the collection, use and disclosure of your personal information.
This Privacy Policy applies to the personal information we collect when you use our websites (such as www.scale.com) and our products, services, and applications (collectively, the “Services”), or when you attend a Scale event or otherwise interact with us.
“Users” or “you” may, depending on the context, be: a visitor to our website or social media pages; a recipient of our communications; or an individual registered for our Services, including individuals who are provisioned an account by our customers (“Customers”).
This Privacy Policy does not apply to the personal information that we process as a data processor or service provider on behalf of our Customers in the course of providing the Services.
Your privacy is important to us. Please read this policy carefully to understand how we will collect, use, and disclose your information, and what choices you have with respect to your information. If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us using the contact details in the Contacting Us (Section 14) and we will arrange to supply you with the information you need in an alternative format that you can access. You can also access a printable version of this Privacy Policy here.
We recommend that you read this Policy in full to ensure you are fully informed. However, to make it easier for you to review those parts of this Policy, which apply to you, we have divided up the document into the following sections:
We are Scale, a San Francisco-based company with a mission to accelerate the development of artificial intelligence. We do this by providing a data-centric, end-to-end solution to manage the entire ML lifecycle.
A. Information You Provide Us Directly. We collect information you provide directly to us when interacting with us or using the Services. We use this information to provide, improve, promote, and protect the Services. The information we collect includes the following:
B. Information We Collect From You Automatically. We use typical tools and services, such as log files, cookies, pixel tags, and similar technologies to automatically collect information, which may contain personal information from your devices while you navigate our Services or interact with emails we sent to you. The information we collect includes the following:
We use the personal information described above for the following business and commercial purposes:
We may aggregate or de-identify information submitted to or collected by use of the Services so that the information does not identify you or Customer, for example to provide overall usage statistics of our Services.
If you are based in the European Economic Area or the United Kingdom, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect and use personal information from you where the processing is in our legitimate interest and not overridden by applicable law, your data protection interests or fundamental rights and freedoms. Typically, our legitimate interests include improving, maintaining, providing and enhancing our technology and the Services; ensuring the security of the Services; and supporting our marketing activities.
In some limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your personal circumstance
We may share your personal information as described below, but we don’t sell it to advertisers or other third parties.
Depending on your location, and subject to applicable law, you may have the following rights with regard to the personal information we control about you.
We may request specific information from you to help us confirm your identity and process your request. If your User account was provisioned by a Customer, and if you seek to access, correct, amend, or delete data associated with your account, you should direct your requests to the Customer’s Admin.
You also have choices with respect to technologies we use to automatically collect information as described below:
This section applies to California consumers, and it describes how we collect, use and share Personal Information of California consumers in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA. Under the CCPA, “Personal Information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
A. How We Collect, Use, and Share your Personal Information. We collect the following statutory categories (as defined by CCPA) of Personal Information directly from you or automatically from your device:
The business and commercial purposes for which we collect this information are described in Section 3 of this Privacy Policy; and the categories of third parties to whom we “disclose” the information for a business purpose are described in Section 5 of this Privacy Policy.
B. California Privacy Rights. California law grants California residents consumers certain rights and imposes restrictions on particular business practices as set forth below.
C. How to Exercise Your California Privacy Rights
If you are a California consumer seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please e-mail us at privacy@scaleapi.com. We will respond to verifiable requests received as required by law.
Please note that to protect your personal information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your personal information.
California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@scaleapi.com
If you have questions about your rights under CCPA, please send us an email to privacy@scaleapi.com
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Scale is concerned with safeguarding your information. Scale employs appropriate and reasonable physical, technological, and administrative security measures. For further information about our security practices, please see our Security page available here. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Information that we collect from you may be transferred to, stored, and processed by us, our affiliates, and other third parties in countries outside the EEA, the UK and Switzerland including, but not limited to, the United States and other countries, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.
For transfers of personal information from the EEA, the UK and Switzerland to third countries, we will transfer personal information according to the requirements of applicable data protection legislation by putting in place appropriate safeguards, including by entering into European Commission Standard Contractual Clauses. Customers transferring personal information from the EEA, the UK or Switzerland can reach out to Scale for a copy of its Data Processing Addendum by contacting us at privacy@scaleapi.com.
In addition, Scale has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield. For more information, see our Privacy Shield Notice. While the EU-US and Swiss-US were invalidated in 2020 by the Court of Justice of the European Union, we will continue to honor our obligations under our certification and adhere to the Privacy Shield principles.
Our Services may contain links to, or interoperate with third-party services. When you click on a link to any other website or location, or when you or the Customer provides a third-party service with access to information in your account, such third-party may then collect or access information from you or Customer. The use of such information by the third-party service will be governed by the third-party service’s privacy policy. We have no control over, do not review, and cannot be responsible for, these third-party services. We encourage you to read the privacy policies of every website you visit and every third-party service you use.
The Services are not directed to individuals under 13, or a higher age depending on your jurisdiction (“Required Age”). If Scale becomes aware that a child under the Required Age has submitted information to us, we will delete the information. If you believe that we may have any information from a child under the Required Age, please contact us at privacy@scaleapi.com.
Scale may modify this Privacy Policy from time to time. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.
If we make any material changes to this Privacy Policy, we may provide you with additional notice, such as posting a notice of the changes on our website or by directly sending you a notification.
We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.
If you have questions about this Privacy Policy, please contact us at privacy@scaleapi.com.
You may also contact our EU Representative at scale@lionheartsquared.eu, or our UK Representative at scale@lionheartsquared.co.uk.
Scale AI, Inc. (“Scale”, “we”, or “us”) complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Scale has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles will govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.